Are care homes taking new residents?

In the early weeks and months of the pandemic, as soon as care homes understood the danger COVID-19 presented, particularly to older and more vulnerable people, care home admissions stopped in virtually all instances. This was done to protect existing residents, staff and even those who might be thinking of taking up residence. With the various changes to government guidance and the arrival of new variants, many people have been left unsure if care homes are taking new residents.

With lots of people wondering whether care homes are taking new residents, we’re delighted to confirm both our care homes in Surrey, The Burlington, and our second care home in Suffolk, Brampton Manor, are accepting new residents. The same will be true for the majority of care homes in the UK, subject to availability, except if a particular care home has suffered a coronavirus outbreak. We are hopeful that, with increased vaccination numbers helping to maintain some control over the virus spread, care homes will continue to be able to offer places.

Of course, you still need to be able to judge whether a particular care home is right for your loved one’s needs, whether they require residential support, nursing care  or dementia care. A brochure, while extremely helpful in narrowing down your shortlist, is not the way to choose a place to live!

Virtual care home tours

As soon as restrictions lifted and admissions to care homes were possible, the industry embraced mobile video to enable virtual tours of care homes. You will have seen pre-recorded care home videos on the website. Virtual tours are essentially a version bespoke to each customer. We used Facetime, Zoom, Skype – whatever technology worked for prospective customers and us – to take them on a guided tour of the home. Our camerawork certainly improved over the months… 

The return of real care home visits

After a period offering virtual care home tours only, both our care homes are now offering in-person tours of our facilities, conducted in accordance with best practice in infection prevention and control.

All care home visits must be pre-booked, which you can do by contacting the Home Manager for either The Burlington or Brampton Manor. All visitors must take a supervised LFD test (lateral flow device test) before entering the premises. We simply ask you to arrive 30 minutes before your appointment time so that we can administer the test, which takes half an hour to deliver its result. Of course, you will require a negative test result to come inside! We’ll also issue you with new, approved PPE (personal protective equipment) to give you, our staff and our residents greater protection.

We’ll then take you on a tour, showing you all of our facilities, including communal areas,  choice of bedrooms and the gardens. You’ll get the chance to observe for yourself  our team’s connection with our residents and see the variety of activities and choice of mouthwatering menus we have on offer.  It’s the perfect opportunity to ask any questions you can think of about care, life at Boutique, and the moving-in process. We always recommend coming with some prepared questions, as well as asking anything that occurs to you on the day itself.

Click here to find out when care homes will open to visitors in England

Book your care home visit

To book an appointment to look around one of our care homes, please contact either Brampton Manor on 01638 597 130 or The Burlington on 01932 220 338 or by email at We’re looking forward to meeting you!


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