Winners of Care Home Group
(Small) of The Year 2023

Top 20 Small Care Home Groups Winner 2024 by carehome.co.uk. Rated 9.9 out of 10 by residents and families.

About The Burlington

Discover home from home care at The Burlington in Shepperon, Surrey

The Burlington Care Home is located at the heart of Shepperton Village, which offers an abundance of local amenities and transport links; and is just a stone’s throw away from The Thames and local high street.

Shepperton has plenty of places to explore, including quaint riverside pubs, Shepperton Marina, local garden centres and parks, plus many more attractions within the wider area.

Our location makes it easy to visit nearby towns and areas. We provide regular day trips away from the care home to other local parts of Surrey including, Weybridge, Hampton and Walton on Thames. A few recent day trips have included Kew Gardens, Hampton Court and Windsor Castle.

We have a close connection with Radio Wey which is broadcast from St Peter’s Hospital in Chertsey. The radio team regularly visit and present live broadcasts which are very popular with our residents, playing an eclectic selection of music from all eras for all our residents to enjoy!

We provide dedicated and personalised care in a home-from-home environment for your loved one, giving you the peace of mind that they are always well cared for. As a family run company, strong family values are at the heart of everything we do.

The Burlington offers its residents and their loved ones the chance to enjoy modern facilities, in a warm, comfortable and homely environment.

The Burlington is supported by a team of dedicated individuals, who not only provide outstanding tailored care, but also help residents with all aspects of their lives, from creating long-lasting friendships to enjoying nutritious homecooked food. The building does not make our home, our people do.

We are a family run business with over twenty years’ experience. Our team has owned, operated and managed a number of successful care homes in the South East of England. From the beginning, our objective was simple; to deliver the highest quality care from a dedicated team in a safe, modern and warm environment. We know what it takes to provide a home that we can all be proud of.

Life at The Burlington

 

Unwind in the tranquility of 'The Retreat', offering a range of treatments, or enjoy a cup of freshly brewed coffee and homemade cake, whilst enjoying the music in 'The Piano Bar', indulge yourself by celebrating that special occasion with your family and friends in the private dining room.

Yes, that's right - at The Burlington, we include some nice to have extras because we want our residents to enjoy life without the worry of hidden costs.

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Features at a Glance

Care & Living
Specialised Dementia Care
Piano Bar & Bistro
Private Dining
Cinema
Ensuite Bedrooms



Hair & Beauty Salon
Hobby Room
Landscaped Gardens
When safe to do so, Guests Always Welcome
Connecting Rooms for Couples

Your Care Journey

The Burlington is a truly special place with high-quality care and lifestyle experiences at the centre of all we do. Our personalised and family-centred care is tailored to suit your loved one's needs with care types including; residential care, specialised dementia care, as well as palliative care and short stays.

Upon contacting our home, your care journey will start by meeting with the Admissions Manager and Home Manager. We will take the time to understand your personal circumstances and give you a guided tour of the home so you can experience life in action at The Burlington. We are dedicated to ensuring we guide you and support you from the very start, to ensure the best possible outcome for you and your loved one. We believe the caring starts before the care starts.

A detailed pre-move-in assessment will then take place prior to your moving day and is designed for us to understand your loved one’s care needs, who they are as unique individuals and how we can best empower their emotional well-being. This ensures that from day one we are able to deliver the best care possible.

We understand how important a decision it is choosing the right care home, rest assured we are here to help you every step of the way to make it the right choice.


Residential Care
Dementia Care
Short Stays

Click here to read more about Our Care

Testimonials

“Spent the day at the care home for the first time today for my husband’s grandmother’s birthday and was blown away by the overall experience. It didn’t feel like a care home at all. His Grandma seemed so well looked after and as visitors, you are made to feel very welcome. The cleanliness was faultless and the staff seemed to enjoy being there. They were pleased to talk to all of the visiting family members whilst being very attentive to my husband’s grandmother’s needs.”
Elizabeth W, Relative of Resident

“Wonderful carers, feel very happy and contented, feel very relaxed and welcome. Food is outstanding, fresh and delicious. Completely genuine staff and the quality and standard of which I have never encountered. Totally incredible experience, feel very very lucky.”
Suzanne L, Granddaughter of Resident

“The moment you walk in you feel you’re in somewhere special. The atmosphere is so relaxed and the staff immediately make you feel welcome. It has been the perfect place to convalesce my mother after such a trauma.”
Joe O, Son of Resident

“Very pleased with the care. Food is excellent and other facilities like the hairdresser are very good.
All the carers and staff are fantastic and very caring. They have made me feel very welcome.”
 
Mary O, Resident

“So glad we found this care home for Mum, she absolutely loves it here. Looking after Mum has become so much easier.”
Cheryl W, Daughter of Resident

“This care home is like a 5-star hotel, all management and staff are excellent and nothing is too much trouble. Food is excellent and very friendly home. I'm going on holiday tomorrow, bet I don't get the treatment they get in the Burlington Shepperton.”
Denise J, Friend of Resident

“From the very first day when I dropped him, you were all so caring and sensitive.”
June, Elizabeth & Family, Family of Resident

“We will always remember the amazing staff, not just the carers, but the catering and entertainment staff too, you all went above and beyond whatever we expected. I hope you all realise what a massive impact you have had on all our lives. The patience, time and kindness you showed my Dad, we will hold in our hearts forever.”
June, Elizabeth & Family, Family of Resident

"Dad was thriving. We could see he was comfortable with you all and although it took a little while to settle, every time we visited, he was more like his old self. Seeing pictures of him in different hats, talking with other residents, flower arranging and talking with staff members, really brightened our days, especially when we were no longer allowed to visit due to the virus.  The phone calls and facetimes were invaluable, you showed sensitivity and kindness”
June, Elizabeth & Family, Family of Resident

"During Coronavirus, the home has continued to give us regular updates and information, and have done everything they can to maintain meaningful contact with our loved one - in sickness and in health. Thank you!”
N Dally, Son of Resident

Meet the Manager

Margielyn Lopez Gonzaga, known affectionately as Margie, brings over three decades of nursing expertise to her role as Home Manager. Originally hailing from the Philippines, Margie began her nursing career there before moving to the UK, where she's been a dedicated member of the Nursing and Midwifery Council since 2003. Rising through the ranks from Staff Nurse to General Manager, Margie holds a NVQ 5 in Leadership and Management, showcasing her commitment to excellence.

Beyond her professional achievements, Margie is a former gymnast, regional competition winner, and accomplished dancer and singer. Her passion for people extends to all her team, she enjoys mentoring, maintaining an open-door policy, and spreading positivity wherever she goes. Margie's love for networking aligns perfectly with her deep appreciation for older individuals' life stories, making her a compassionate and dedicated leader.

Meet the Admissions Manager

Kirsty Ford is the Admissions Manager at The Burlington Care Home in Shepperton. Kirsty has worked in social care for the last 7 years, supporting the elderly live as well and independent as possible. Kirsty is passionate about supporting families along their care journey which can often be a worrying time for all involved. Kirsty understands that finding a care home can be daunting and prides herself on ensuring the process is as easy and smooth as possible. Kirsty’s passion and dedication in guiding families to The Burlington care home means that the relationship they build with future residents and families is one that embodies the values of Boutique Care Homes.

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Reviews

How to Find us

Whether you’re close by in Shepperton Village, or looking for a care home near Weybridge, Esher or Ashford, then the Burlington is only a short journey away.

We’ll make sure your loved one feels at home quickly and you have peace of mind knowing that they are not far away.

We also welcome residents from other counties, The Burlington is accessible by bus and train from London, Kent, Sussex, and Hampshire.

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