Can the home be reached easily by friends and relatives who will visit?
The Burlington located in Shepperton is surrounded by neighbouring towns in Surrey including Hampton, Walton and Sunbury, Chertsey, Upper Halford and Charlton.
The Burlington is within easy reach of the towns of Surbiton, Cranford, Twickenham and Egham.
Brampton Manor located in Newmarket, is within an reach of Kentrford, Snailwell, Burwell and Fordham.
Are lifts available?
Being a modern build, The Burlington is step-free, has wide corridors and spacious rooms and communal areas including a courtyard garden. Lifts are available to all floors.
Does the home provide the right type of care for your needs?
The Burlington is registered and designed to meet most care requirements, offering residential, nursing, dementia and respite/short stays. Click relevant link for more information on the care category most suitable to meet your needs:
Do staff receive regular training?
We appreciate that our team is the most important component of our service and provide face-to-face training to all staff and we complement this with online training via My Learning Cloud. We recognise and encourage staff development.
Is there an activities programme?
The Burlington offers a varied and substantial activities programme covering seven days a week.
We consult residents and relatives to find out likes and dislikes of each and every resident and tailor our service accordingly.
Are outings/events available?
Outings are provided and include trips to pubs, garden centres and, being so close to the river Thames, boat trips are included in the schedule. (This relates to The Burlington).
Are residents’ religious needs met?
Residents’ spiritual needs are respected and diverse services are facilitated and visits by respective denomination representatives also take place
Are friends and relatives invited to events?
Relatives, friends and the local community are always welcome to join any of the activities and events held at The Burlington when safe to do so.
What services/facilities/items are charged as extras?
Additional costs one can expect are things like transport to pre-booked appointments and escort services. Fees vary depending on room chosen, category and level of care required. The Home Manager is happy to discuss fees for your specific requirements.
What is included in the weekly fees?
Our weekly fees include all household costs, catering, laundry, support with activities of daily living, administration of medication and currently we also include hair and chiropody services subject to our fair usage policy.