Care so good, it's unexpected

Boutique Care Homes is a family-run care provider, with exceptional care homes located in Broadstairs, Newmarket, Shepperton, Burgess Hill and Hythe

Not just care. Life,

thriving

We believe good care is where a home starts, not where it ends. For us, thriving means residents keep growing, connecting, and discovering, every single day, coming back to who they’ve always been. And for their loved ones, it’s not just knowing they’re safe. It’s the relief of seeing them happier, more energised, more themselves than they have been in years.

That’s Life Enrichment.

What sets us apart isn't just good care. It's Life Enrichment.

At Boutique Care Homes, we believe that care so good, it’s unexpected starts with one idea: every resident should thrive in their own unique way.

Across our homes in Kent, Suffolk, Surrey and West Sussex, our ethos, “a warm and loving family where everyone feels at home,” runs through everything we do, brought to life by Life Enrichment, our approach to wellbeing, co-created with residents rather than designed for them. It’s why families describe loved ones finding “a new lease of life.”

Residents shape their own days around six principles, Move, Connect, Reflect, Feel, Grow and Contribute, rediscovering passions, forming real friendships, and waking up with something to look forward to.

It’s an approach that’s been recognised nationally, including Care Home Group of the Year (Small) at the National Care Awards 2023 & 2025 and a place in the UK’s Top 20 Small Care Home Groups. But the recognition that matters most comes from the families who tell us their loved one is finally, truly living.

About Boutique

Award Winning Care

Awards & Recognition

The Proof, Not Just the Promise.

Judge for yourself.

We don’t ask you to take our word for it. It’s verified by the CQC, recognised by national award panels, and confirmed by our own residents, and unlike much of the sector, we remain independent, family-run and answerable to no one but the people who live in our homes.

CQC

Good across all inspected homes.

Awards

30+ wins & finalist placements since 2023

Independent

Family-owned and run since 2018, not backed by corporate operators.

100%

Of residents say our team understand them as an individual

Principles of Wellbeing

Move

Strength isn’t something you lose here, it’s something you keep building. From walking clubs and dancing to chair-based exercise and Tai Chi, residents stay active on their own terms, whatever that looks like for them. It’s not about hitting targets, it’s about keeping the strength, balance and independence that let someone stay themselves for longer.

Connect

Loneliness has no home here. Shared meals, spontaneous chats, outings and visits from family and friends turn near-strangers into the closest of friends. Belonging isn’t something we hope happens, it’s something we build into every single day, because nobody thrives in isolation.

Grow

Curiosity doesn’t retire. Storytelling, music, memory exercises and lifelong learning keep the mind reaching, wherever a resident wants to go next. Every new skill learned and every story shared is proof that growing older doesn’t mean growing smaller.

Feel

Feelings aren’t something to manage quietly. Art, music, pet therapy and reminiscence give residents real ways to express who they are, not who the day expects them to be. Whatever someone is feeling, our team is there to sit with it, not smooth it over.

Reflect

Faith and meaning don’t pause at the front door. Spiritual services, quiet reflection and open conversation honour who each resident has always been, their values, their beliefs, their sense of purpose. It’s never too late to feel inspired by what life still holds.

Contribute

Care shouldn’t be one-way. Through fundraising, mentoring the next generation and community projects, residents keep giving as much as they receive. Being needed doesn’t stop the day someone moves in, if anything, it matters more

“Wow! My aunt is flourishing since she moved into this wonderful care home. She is engaging with all the fun activities and has a new lease of life. Everything is done professionally with love and laughter. My aunt is happy and energised in a way we haven’t seen for a long time. A huge thank you from us to the whole team and I know my aunt thanks you every day.”

Niece of Chartwell House Resident

“The Burlington is like no other care home I have seen. Our mum is actually thriving since she arrived at The Burlington five months ago. Visiting her now is a real pleasure… She is encouraged to join in activities that she would never have been able to enjoy at home. The medical team are brilliant and our past worries and dashes to the chemist for her medication are thankfully a distant memory. Mum is safe and happy and constantly being chatted to and cared for. How lucky are we to find The Burlington?”

Daughter of Resident

“The care, warmth, affection and response from ALL the team at Brampton Manor… is outstanding. As a nurse myself of some 40 years, I am attuned to high level care. I can 100% say that every single member of the team is an outstanding team player. My mum enjoys company but does not find it easy to push herself forward. She interacted, made new friends, partook in all the events and learned new things during her stay.”

Daughter of Resident

“The minute I walked through the doors of Keymer Hall, I felt a huge sense of relief to find such a beautiful and friendly care home… The range of activities has really brought a new lease of life to my mother and she is so happy at KH. There is a real sense of inclusion… Every corner of the home has been beautifully and thoughtfully decorated. I continue to be so impressed with Keymer Hall and am thrilled we found it for my mother!”

Daughter of Resident

“From initial contact onwards it was clear that Martello Manor is exceptional and just the place for my Mum. The facilities are so good, it is better than most hotels I have stayed in. The staff are caring, professional, and treat my loved ones how I would wish them to be treated. My mum has blossomed since moving into Martello Manor, it’s the best thing to happen to her in many years.”

Son of Resident

9.7/10

Overall Experience on carehome.co.uk

99%

of residents and families would recommend

4.91/5

For activities on carehome.co.uk

What does enrichment actually look like?

Ameet Kotecha Explains: Life Enrichment vs Activities in Care Homes

Ages 4 to 84 Build Lego World Cup Trophy at Brampton Manor

Farm Takes Over The Burlington for the School Holidays

Brampton Manor

Fordham Road, Newmarket, Suffolk, CB8 7AQ

Call Us: 01638 597 130

Carehome.co.uk Rating: 9.9

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The Burlington

68 Manygate Lane, Shepperton, Surrey, TW17 9EE

Call Us: 01932 220 338

Carehome.co.uk Rating: 10

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Chartwell House

26 Draco Drive, Off Star Lane, Broadstairs, CT9 4FY

Call Us: 01843 260 970

Carehome.co.uk Rating: 9.9

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Keymer Hall

11 Kings Way, Burgess Hill, West Sussex, RH15 0TH

Call Us: 01444 225549

Carehome.co.uk Rating: 9.3

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Martello Manor

18 Farmer Road, Hythe, Kent, CT21 6FY

Call Us: 01303 768286

Carehome.co.uk Rating: 9.1

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Join our team

Keep doing what makes you happy

Our team aren’t just care givers, they’re partners in care. Every day, they work alongside residents, not just for them, helping someone rediscover a passion, build a new friendship, or simply have the best day they’ve had in years. If you want to be part of that, feel fulfilled and supported doing it, join our family, get in touch.

I wanted to work for Boutique because they focus on providing excellent quality care. Each colleague is treated with the utmost respect and dignity, made to feel part of the team from day one. The workplace culture is one of inclusion. support & coaching. Every day is an enjoyable day at Chartwell House.

Sarah, Carer at Chartwell House

Careers at Boutique