Chartwell House Achieves 5-Star Food Hygiene Rating

Chartwell House in Broadstairs has been awarded a 5-star food hygiene rating by the Environmental Health Officer (EHO), the highest standard achievable under the national Food Hygiene Rating Scheme.

The 5-star rating recognises Chartwell House’s commitment to the highest standards of food safety, hygiene, and quality. The assessment, conducted by the local authority’s Environmental Health Officer, evaluated the home’s food handling practices, cleanliness and condition of facilities, and management of food safety procedures.

Why Food Hygiene Standards Matter in Care

Food hygiene ratings aren’t just about compliance – they’re about trust, safety, and wellbeing.

The Food Hygiene Rating Scheme, managed by the Food Standards Agency, helps residents and families make informed choices about where their loved ones receive care. Ratings range from 0 (urgent improvement needed) to 5 (very good), with assessments covering everything from food storage and preparation to kitchen cleanliness and staff training.

For care homes, where residents depend on daily meals for nutrition, comfort, and quality of life, food safety takes on even greater significance. A 5-star rating provides reassurance that every meal is prepared in an environment that meets the most rigorous hygiene and safety standards.

At Chartwell House, this achievement reflects the skill, dedication, and attention to detail that the kitchen team brings to every single meal.

Celebrating the Kitchen Team

Kevin, Head Chef at Chartwell House, expressed his pride in the achievement:

“We’re incredibly proud to have achieved a 5-star food hygiene rating at Chartwell House. It reflects the care, skill, and attention our kitchen team puts into every meal, every day. Most importantly, it reassures our residents, families and guests that food safety and quality are always our top priority.”

Diane Blake, Home Manager at Chartwell House, added:

“This 5-star rating is a testament to the hard work and professionalism of our entire kitchen team. Food is so central to our residents’ daily experience – it nourishes, brings comfort, and creates moments of connection. Knowing that every meal is prepared to the highest safety and hygiene standards gives our residents and their families complete peace of mind. I couldn’t be prouder of what Kevin and the team have achieved.”

The kitchen team at Chartwell House works closely with local suppliers to source fresh, seasonal produce, creating menus that are tailored to individual dietary needs and preferences. From daily meals to special celebrations, food at Chartwell House is thoughtfully prepared, beautifully presented, and served in a welcoming, restaurant-style bistro environment.

A Commitment to Quality Care

This 5-star food hygiene rating reinforces Chartwell House’s broader commitment to exceptional care across all areas of daily life. From personalised care plans and the Life Enrichment Programme to elegant facilities and strong community connections, Chartwell House provides an environment where residents feel valued, safe, and at home.

At Boutique Care Homes, we believe care is more than just a service – it’s a profound feeling of comfort, security, and genuine connection. Achievements like this reflect the dedication of every team member who works to make that belief a reality every day.

Congratulations to Kevin, the kitchen team, and everyone at Chartwell House for this outstanding recognition.

For more information about Chartwell House or to arrange a visit, please visit www.chartwellhouse.care