The Burlington Wins First carehome.co.uk Top 20 Award with perfect 10/10 rating
The Burlington in Shepperton has been named a Top 20 Care Home in South East England for the first time in carehome.co.uk’s 2026 Top 20 Care Home Awards, achieving a perfect 10/10 review score from 119 verified reviews.
The awards, announced on 25th February 2026, recognise the most recommended care homes across the UK based entirely on feedback from residents, families, and visitors.
“This is an incredible achievement for Margie and the whole Burlington team,” said Ameet Kotecha, Founder and Managing Director of Boutique Care Homes. “A perfect 10/10 from 119 reviews isn’t luck, it’s the result of a team that genuinely cares, day in and day out. I couldn’t be prouder of what they’ve built.”
What Families Are Saying
The reviews speak for themselves. One son whose mother moved to The Burlington wrote: “Mum’s worst nightmare was the very thought of moving into a care home. Yet she has absolutely flourished at the Burlington, and thoroughly enjoys the community of staff and fellow guests. A huge thank you to all concerned. I can’t think how it could be bettered.”
Another daughter shared: “The Burlington is like no other care home I have seen. Our mum is actually thriving since she arrived at The Burlington five months ago. Visiting her now is a real pleasure. Myself and my sisters could not be happier with the love and attention she receives from every single member of staff at The Burlington. Mum’s needs are constantly assessed and re-assessed…”
A third family member wrote: “Mum has been at The Burlington for 6 months now. Throughout that time the staff (all of them, whatever their role) have been caring, attentive, patient and above all welcoming, friendly and cheerful. The Burlington has an upbeat, positive feel and residents and their visitors are welcomed + made to feel part of a big family…”
“These awards belong to our entire team,” said Margielyn Gonzaga, Home Manager at The Burlington. “Every carer, every member of the kitchen team, housekeeping, activities, everyone plays a part in creating a home where residents truly thrive. I’m privileged to work alongside such dedicated people.”
More Than Just Care
What sets The Burlington apart isn’t just the elegant environment or the modern facilities, it’s the feeling families describe when they walk through the doors. The home’s Life Enrichment Programme, based on six principles of wellbeing (Contribute, Grow, Reflect, Feel, Move, and Connect), creates opportunities for residents to continue living meaningful, connected lives.
Families consistently mention the Piano Room as a central hub where residents, staff, and visitors come together. It’s not just a space, it’s where community happens.
The carehome.co.uk Top 20 Awards are based purely on review scores from verified visitors. There’s no application process, no committee judging. It’s recognition that comes directly from the people who matter most: residents and their families.
The achievement comes just weeks after Margielyn Gonzaga won the Eminent Woman of Impact Award at the Women’s Community Impact Awards Dorset 2026, recognising her leadership and community engagement.
A Home in the True Sense
“Every time I visit The Burlington the staff are most welcoming,” wrote one son. “Everyone from reception staff to carers and even support staff always have a smile and will say ‘Hello’ or ‘Good morning’. You are not entering an establishment but a home in the true sense. Everyone is treated like family and made to feel such.”
The Burlington is part of Boutique Care Homes, a family-run group that has been named a Top 20 Small Care Home Group for three consecutive years (2024, 2025, 2026). The company is known for its culture-first approach, 98% team retention rate, and commitment to care that’s “so good, it’s unexpected.”
To discover more about The Burlington or Boutique Care Homes, please visit www.boutiquecarehomes.co.uk.
