Receptionist at The Burlington wins national Care Home Hero Award

The Burlington by Boutique Care Homes is proud to announce that their receptionist, Joy, has been named one of the winners of the prestigious Care Home Hero Awards 2023, presented by Caring Times.

The Care Home Hero Awards, recognise individuals who go above and beyond to make a genuine impact on the lives of care home residents. Joy was nominated for the Care Home Heroes Awards in recognition of “her extraordinary commitment and contribution to the well-being of the residents at The Burlington”.

Throughout the nomination, her colleagues spoke highly of her and admired her dedication to her work. Joy’s contribution to the residents’ well-being has been invaluable, and she is a true hero in the eyes of the residents and their families.

As a receptionist, Joy’s role goes beyond greeting visitors and answering phone calls. She takes the time to get to know each resident, their interests, and their preferences. She hosts residents in the café for coffee and cake, taking the time to chat and listen to their stories. This simple act of kindness means the world to the residents, especially those who may not have family or friends nearby. Joy’s warm and compassionate personality makes her a true friend to the residents, and they all love her dearly.

Speaking after the winners were announced Joy expressed her shock and gratitude, “I was absolutely shocked to hear that I had won an award and I was even more of a shock when I realised it is a national award. I am lucky to have the opportunity to spend so much time with our residents and their families and I love making our residents feel special, because they are. I know that I’m not alone in wanting to achieve this, the staff at The Burlington are amazing. To receive an award for doing something I love is amazing.”

Emma Dudhee, Home Manager of The Burlington, expressed her admiration for Joy’s exceptional care and commitment, saying, “Joy embodies the essence of exceptional care. Her genuine compassion and dedication to the residents at The Burlington have not gone unnoticed. She consistently goes above and beyond her duties, creating a warm and welcoming environment. Joy’s impact is immeasurable, and she is truly deserving of this recognition.”

The Care Home Hero Award is a testament to Joy outstanding contributions to the well-being and happiness of the residents at The Burlington. Her selflessness, dedication, and compassion make her an exemplary care home hero. The Burlington by Boutique Care Homes is honoured to have Joy as part of their team and extends their heartfelt congratulations to her on this well-deserved recognition.

For more information about our award-winning care home, The Burlington, please visit